 John Dillender is a customer service and support executive with over 30 years of domestic and international experience in high technology, outsourcing and manufacturing support services. His expertise, gained while working in multinational corporate environments, is focused on customer service, team, building and maximizing operational efficiencies.
Prior to leaving the corporate world for consulting, John served as Vice President of Service & Support for Epson America, Inc. with responsibility for over 600 employees in the US, Canada and Latin America.
During his tenure with Epson, some of John’s accomplishments included:
•Implementation of strategies resulting in cost reductions of more than $20 million.
•Under John’s leadership Epson America received recognition from PC Magazine with an “A” rating for customer service excellence. John also received six President Awards for outstanding performance, customer satisfaction, innovation and continuous improvement.
John is a veteran who served with the US Marines. He resides in La Quinta, California year round with his wife and when he’s not working, he's out playing golf. During the summer (and winter) John loves to travel in his motor home with his wife Ida and their two small dogs.
 Dale Smith has been owner of three, separate, very successful businesses during his life; each started practically from nothing.
At the age of 22, he started a business in his garage with an investment of only in an old $180.00 truck. He formed Midwest Co. Inc. Five years later he had 44 employees and was doing business in four states. After he took this business to the top, he sold it and with some of the profits, opened a private club called The Par Five Club.
He rented a large building, remodeled it and invited congressmen, senators, local officials and professional ball players to a grand opening. After it was up and successful, he sold it and moved to California.
A business opportunity soon opened up. A fence company founded in 1949 had been run down to almost nothing and was up for sale. He saw a potential that no one else saw, and trusting his skills at running a business, he bought it in 1978. Twenty-eight years later, he sold it to enjoy a very comfortable retirement.
Dale lives a comfortable life in a gated community on a golf course in the winter months in La Quinta and in San Diego in the summer. Dale loves to travel, golf, read, ride his motorcycles, boat, fish, and dine out.
Dale and John realize they have been very fortunate in life and understand these are very trying times. So they went into business together with the intent to give back what they have learned and gained through many successful years in business. Their combined skills, along with access to the expertise and proven methods of 962 consultants worldwide, bring a strong synergy to help business improve and succeed. We sincerely want to help. Visit our Web site at www.expertbusinessinc.com for more information.
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